Refund & Returns Policy

Effective Date: 20th February 2026

Website: PetPujo.co.uk

At Pet Pujo, we take pride in preparing fresh, homemade Indian food and authentic ghee using high-quality ingredients and strict hygiene standards. Due to the perishable nature of our products, our refund and returns policy is outlined below.

1. Food Products (Perishable Items)

As our meals and food items are freshly prepared and perishable:

• Returns are not accepted once products have been delivered.
• Refunds cannot be provided for change of mind.
• If there is an issue with your order (incorrect item, damage, or quality concern), you must contact us within 24 hours of delivery.

To investigate your concern, we may request:

• Your order number
• Clear photographs of the product and packaging
• A description of the issue

If the issue is verified, we may offer a replacement, partial refund, or full refund where appropriate. Refund decisions are made at our discretion based on the circumstances.

2. Homemade Ghee (UK Postal Delivery)

Our homemade ghee is carefully packaged for delivery across the UK.

If your order arrives:

• Damaged during transit
• Leaking due to packaging fault
• Incorrect product delivered

Please notify us within 48 hours of delivery and provide photographic evidence.

If approved, we may offer:

• A replacement product
• A refund (delivery charges excluded unless damage is confirmed)

We cannot accept returns of opened or used food products.

3. Delivery Issues

Pet Pujo is not responsible for delivery delays caused by:

• Postal service disruptions
• Incorrect or incomplete address provided by the customer
• Missed delivery attempts

Please ensure your delivery information is accurate when placing your order.

4. Order Cancellations

• Orders may be cancelled within 2 hours of placing the order, provided preparation has not started.
• Once preparation has begun, cancellations cannot be accepted.

5. Refund Processing

If a refund is approved:

• The refund will be processed to the original payment method.
• Please allow 5–10 working days for the amount to appear in your account.

6. Contact Information

If you have any concerns regarding your order, please contact us:

• Email: petpujo.uk@gmail.com
• Phone / WhatsApp: +44 7741 337284

We are committed to resolving genuine concerns quickly and fairly while maintaining the highest standards of food safety and customer care.